All of our customer service representatives have received factory training and are happy to assist you with product selection, color samples, shipping arrangements, or any other question you may have.

Product Selection

We want to do everything we can to help you pick the perfect product for your outdoor space. Lumber samples are all available upon request, and our customer service representatives are happy to offer their insight and suggestions!

Everything is built to order and ships in 10 weeks. Keep in mind that orders are shipped according to the item with the longest lead time.


Orders can be placed online or over the phone with our customer service representatives. We accept several methods of payment as listed below. We guarantee that every transaction you make on our site will be 100% secure.

All prices are listed in U.S. dollars.

Credit Cards - We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Your order will appear on your credit card statement as "Poly-Wood, LLC".

The funds will be authorized and captured at the time the order is placed.

PayPal -  Pay using PayPal for fast, secure payment of your order. You will be redirected to the PayPal website to complete your purchase.

Checks - Checks should be made out to "Poly-Wood, LLC" and mailed to Poly-Wood, LLC, 1000 POLYWOOD Way, Syracuse, IN 46567.

Order Tracking

All products are built to order and almost always leave our facility within 10 weeks (this excludes weekends and holidays). Product-specific lead times can be found on the individual product pages..  We know that you want to start enjoying your furniture as soon as possible, and we work hard to build and ship your product according to the lead times!

You can use your order number and email address to check your order status at any time. When your order has shipped, you will receive an email with tracking information. Orders can then be tracked with the carrier on the carrier’s website or over the phone.

Order Cancellation

You may cancel an order at any timeprior to shipment. Orders that have already been shipped are subject to our standard return policy.  

To cancel an order, please contact our customer service representatives. Because products are built to order, time is of the essence. Written confirmation of your cancellation may be requested.